1. Introduction and Acceptance of Terms
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and TheBlueMustard (“we,” “us,” “our,” or “the Platform”), accessible at thebluemustard.com, its subdomains (including creator storefronts at <slug>.thebluemustard.com and the assessments portal at tests.thebluemustard.com). TheBlueMustard is a combined digital product marketplace, online assessment platform, and subscription billing service that enables creators to set up branded online storefronts, sell digital products, author and administer assessments to their own candidates and team members, monetise their work through one-time purchases and recurring subscriptions, and use a set of AI-powered features - an AI assistant that can, with your confirmation, take actions in your store, and standalone tools that draft assessment content and assist with evaluating candidate submissions. §8 governs your use of these AI features specifically, in addition to the rest of these Terms.
By accessing, browsing, or using the Platform — whether as a visitor, registered user, creator, store team member, buyer, guest purchaser, candidate taking an assessment, or subscriber — you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference.
If you do not agree to these Terms in their entirety, you must immediately discontinue use of the Platform. Your continued use of the Platform following the posting of any changes to these Terms shall constitute your acceptance of such changes.
2. Description of Services
TheBlueMustard is a no-code creator platform that empowers creators to reach customers and candidates without friction. Our services include:
- Custom Storefronts: creators can set up branded online stores with unique subdomains (for example: yourname.thebluemustard.com), customised logos, banners, favicons, brand colours, brand themes, and support contact details.
- Digital Product Sales: creators can list and sell digital products including, but not limited to, templates, fonts, graphics, source code, eBooks, presets, and other downloadable digital assets.
- Online Assessment Platform: creators can build tests with sections, multiple question types (single choice, multiple choice, true/false, short answer), server-anchored timers (whole test or section-wise), randomization, passing scores, attempt limits, share tokens, and human-friendly test codes for a common assessment portal.
- Question Bank: a per-store reusable question bank with duplicate detection, near-duplicate similarity search, cross-language translations, immutable version history, and bulk import/export via spreadsheet.
- Candidate Management: permanent per-store candidate profiles, groups, tags, and bulk-import spreadsheets. Candidates can be invited to a test by email or admitted directly from a store team roster.
- Invitations & Live Sessions: assessment invitations with per-candidate settings (attempts allowed, availability window, expiry, optional password), supervisor-launched live sessions with a waiting room, and real-time monitoring of candidates while attempts are in progress.
- Proctoring Signals: when a creator enables them, the candidate runtime reports client-side integrity events (tab switch, window blur, fullscreen exit, copy, paste, right-click, developer-tools open) so assessors can warn, message, or force-submit a candidate; policies (including automatic force-submit) are configurable per test.
- Real-Time Assessor Chat: in-session messaging between assessors and candidates (all-candidates and individual scope, INFO / WARNING / CRITICAL priority), delivered over an authenticated Socket.IO gateway.
- Results & Reports: automatic evaluation for objective questions, a manual-review lane for subjective ones (optionally assisted by the AI evaluation tools described in §8), aggregate analytics for the creator, and two email formats for candidates — the “candidate exam report” (candidates’ own answers only, no correctness) and the “candidate result email” (full scored breakdown, sent when the creator explicitly shares it).
- AI-Powered Features: an AI assistant, available inside a store to authorised users, that can answer questions about your store’s own data and, with your confirmation where required, carry out actions in it; standalone tools that draft assessments, questions, and question revisions for your review; tools that suggest a mark or a summary for a human reviewer evaluating a candidate submission; a resume- analysis tool; and an optional connection to Telegram so you can use the assistant from a chat app. Governed in full by §8.
- Secure Payment Processing: all monetary transactions are processed securely via Razorpay, a Reserve Bank of India (RBI) authorised payment gateway.
- License Key Management: each one-time purchase generates a unique license key that governs the buyer’s usage rights, with configurable download limits.
- Subscriptions, Plans & Credits: creators can publish subscription plans and prices (monthly / weekly / daily / yearly) for stores, products, tests, or bundles, and buyers can subscribe, upgrade, downgrade, or cancel. Metered features are intended to be backed by prepaid credit balances (assessment, AI, invite, email) with an append-only ledger; see §9.6 for the current state of metering enforcement.
- Invoicing & Tax: GST-compliant invoices are generated automatically with sequential numbering, tax lines (CGST/SGST/IGST), and support for credit notes and refunds.
- Coupons & Referrals: platform-wide and store-specific coupons (percentage or fixed, once / repeating / forever) with optional referral flags and redemption limits.
- Instant Downloads: buyers receive immediate access to download their purchased digital products upon successful payment, via short-lived pre-signed URLs. Registered buyers manage their downloads from their Library; guest buyers receive a time-boxed download link by email.
- Explore & Discover: a marketplace where visitors can browse, search, and discover digital products, creators, stores, and subscription plans across categories.
- Guest Checkout & Guest Portal: buyers may purchase products without creating an account. Guests can later verify their email through a 6-digit one-time password (OTP) to view all purchases tied to that email address and re-issue download links.
- Wishlist, Reviews & Follows: registered users may save products to a personal wishlist, write reviews (with a verified-buyer badge and helpful votes), and follow stores or creators.
- Content Reports: anyone (signed in or anonymous) can report a product, store, or creator that appears to violate these Terms.
- Store Team & Roles: a store owner can invite team members by email, assign one or more roles (owner, admin, manager, team member, customer, or custom roles), and collect store-specific profile fields at registration. The store can be operated under an invite-only, public, or approval-based membership policy.
- Support-a-Creator (Voluntary Tips): creators can opt in to a support-creator tip surface that is shown on their free product pages. From the store settings the creator configures one or both of the following payment options and buyers can pay using whichever the creator has enabled:
- UPI QR & UPI ID: the creator uploads their personal UPI QR code and provides their UPI VPA. Funds transferred through this surface flow directly between the payer’s UPI app and the creator’s UPI provider; the Platform does not process, collect, or hold those funds.
- Razorpay Checkout: the buyer picks any amount and pays through Razorpay, the Platform’s payment gateway. Those funds are collected by the Platform on the creator’s behalf and settled to the creator per their standard payout arrangement (see §9.1 and §9.6).
- Notifications & Communications: transactional emails delivered via Resend and/or Amazon SES, and in-app UI messages (banners, tips, announcements, notes) targeted by page context, audience, and time window.
Some features are gated by subscription tier, entitlement, credit balance, or administrative feature flags. The Platform may also enforce platform-owner “kill switches” to pause a specific capability, store, product, or account when necessary to protect the Platform or its users.
3. User Eligibility
To use the Platform, you must satisfy the following eligibility criteria:
- You must be at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is higher.
- If you are between 13 and 18 years of age, you may use the Platform only with the verifiable consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
- If you are a candidate taking an assessment (for example a student sitting a school or campus exam), the Platform may be used on your behalf by an authorised institution or creator that has obtained the required parental / guardian consent under applicable law.
- You must be competent to enter into a legally binding contract under the Indian Contract Act, 1872.
- You must not have been previously suspended or removed from the Platform for any violation of these Terms.
- If you are registering on behalf of a business entity, you represent and warrant that you have the authority to bind such entity to these Terms.
4. Account Registration and Security
4.1 Account Creation
Certain features of the Platform require you to create an account through our authentication provider, Clerk. During registration, you are required to provide accurate, current, and complete information including your name, email address, and username. Clerk supports email/password, one-tap, and social sign-in methods; you may enable two-factor authentication on your account through your account settings.
4.2 Account Responsibilities
You are solely responsible for:
- Maintaining the confidentiality and security of your account credentials.
- All activities that occur under your account, whether performed by you directly or by the AI assistant acting on an instruction or confirmation you gave it (see §8.4), and whether or not otherwise authorised by you.
- Ensuring that all information associated with your account remains accurate, current, and complete.
- Notifying us immediately at support@thebluemustard.com or hi@imanveer.com upon becoming aware of any unauthorised access to or use of your account, or any unauthorised assessment submitted under your identity.
4.3 Account Suspension and Termination
We reserve the right to suspend, restrict, soft-delete, or permanently terminate any account, without prior notice, if we reasonably believe that:
- The account is being used in violation of these Terms.
- The information provided during registration is false, misleading, or incomplete.
- The account poses a security risk to the Platform, its users, or its candidates.
- We are required to do so by law or regulatory directive.
Platform-owner administrators may also engage a documented impersonation session on your account for legitimate support or security investigation; those sessions are logged in the immutable audit trail and are subject to internal policy safeguards (see the Privacy Policy §2.12).
5. User Responsibilities and Prohibited Activities
5.1 General Obligations
All users of the Platform agree to use the Platform in compliance with all applicable Indian laws and regulations, including the Information Technology Act, 2000 and the rules framed thereunder, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the Indian Contract Act, 1872, the Copyright Act, 1957, the Trade Marks Act, 1999, and applicable tax laws (including the Central Goods and Services Tax Act, 2017).
5.2 Prohibited Activities
You expressly agree not to:
- Use the Platform for any unlawful, fraudulent, or malicious purpose.
- Upload, sell, distribute, or make available any content that is obscene, defamatory, hateful, discriminatory, harmful, or that violates any applicable law.
- Upload or distribute any material that contains viruses, trojans, malware, ransomware, or any other harmful or destructive code.
- Infringe upon or misappropriate the intellectual property rights, privacy rights, or any other rights of any third party.
- Attempt to circumvent, disable, or interfere with the Platform’s payment systems, download protections, license mechanisms, subscription entitlements, server-anchored assessment timers, proctoring signals, rate limits, kill switches, AI-assistant confirmation gates, or any other security feature.
- Scrape, crawl, or use automated means to extract data from the Platform without our express written consent.
- Impersonate any person or entity, or falsely represent your affiliation with any person or entity, including impersonating a candidate for an assessment.
- Interfere with, disrupt, or place an undue burden on the Platform’s servers, networks, realtime gateway, or infrastructure.
- Share, resell, sublicense, or redistribute purchased digital products, subscription entitlements, license keys, credit balances, or coupon codes in violation of the applicable license or plan terms.
- Use the Platform to send unsolicited communications, spam, or promotional material to other users, candidates, or team members.
- Engage in price manipulation, artificial inflation of sales metrics, review-bombing, self-follows, self-favouriting, or any form of fraudulent transactions.
- Use the Platform’s referral or coupon mechanics in bad faith (for example: self-referral, coupon stacking that is disallowed by the campaign, or exploiting promotional credits).
- Post fake or misleading reviews, or vote on your own or a competitor’s reviews to distort helpful-vote counters.
5.3 AI-Specific Prohibited Uses
In addition to §5.2, when using any AI feature described in §8 you expressly agree not to:
- Attempt to make the AI assistant act outside the store permissions of the person operating it - for example, by phrasing a request to trick the assistant into performing an action you could not otherwise perform yourself. The assistant is designed to be unable to exceed your own permissions (§8.4), and attempting to defeat that design is a violation of these Terms in its own right.
- Feed the assistant, an uploaded attachment, or any AI drafting or evaluation tool content whose purpose is to manipulate the underlying AI model into ignoring its operating instructions, disclosing system prompts or internal configuration, impersonating an instruction from you, or taking an action you have not actually authorised (a “prompt injection” or similar attack).
- Use an AI feature to generate content that would itself violate §5.2 - for example, AI-drafted assessment content, resume analysis, or assistant output that is defamatory, discriminatory, infringing, or otherwise unlawful is your responsibility to review and not publish or act on, in the same way any other content you create on the Platform is your responsibility.
- Use an AI feature to build a discriminatory, unlawful, or non-consensual screening, evaluation, or profiling process - including using resume analysis or answer- evaluation suggestions as the sole or final basis for a decision about a candidate without human review, where that would violate applicable law.
- Submit another person’s personal data to an AI feature (for example, a candidate’s resume or answers) without the legal basis you are required to have for processing that data under the Privacy Policy and applicable law.
- Attempt to exceed, circumvent, or automate around the rate limits, confirmation gates, or usage limits that apply to AI features, or use scripts, bots, or other automated means to interact with the AI assistant or a connected channel outside the mechanisms the Platform provides for that purpose.
6. Creator Terms
6.1 Store Creation and Management
Creators may create one or more digital storefronts on the Platform (subject to their subscription plan and platform-owner limits). Each store is assigned a unique slug and may be accessed via a custom subdomain. Creators are solely responsible for all content published within their stores, including product listings, assessment content, branding assets, and pricing. Each store selects a membership onboarding policy (invite-only, public, or approval-based) that governs how team members and customers join it.
6.2 Product Listings
When listing digital products for sale on the Platform, you represent and warrant that:
- You are the legal owner of, or have obtained all necessary rights and licenses to sell, the digital products you list.
- Your products do not infringe upon any third-party intellectual property rights, including copyrights, trademarks, patents, or trade secrets.
- All product descriptions, images, sample images (including tags and alt text), and associated information are accurate, truthful, and not misleading - including where any of that content was drafted or revised with the help of an AI tool under §8.
- Your digital products do not contain any malware, viruses, spyware, or harmful code of any kind.
- Your products comply with all applicable laws and regulations, including the Information Technology Act, 2000.
- Any file you upload complies with the Platform’s upload restrictions (allowed MIME types, per-file size limits, per-product aggregate size limits, and per-product file counts) surfaced through the upload configuration endpoint.
6.3 Assessment Authoring & Delivery
If you use the Platform to author or deliver assessments (tests, question banks, invitations, live sessions), you additionally represent and warrant that:
- You have the legal right to administer the assessment to each candidate you invite or admit, including any parental / guardian consent required for candidates who are minors.
- You will not use the Platform to collect candidate data unlawfully, or to administer assessments in a discriminatory or otherwise unlawful manner.
- You will inform your candidates of the proctoring signals you have enabled and of any consequences (warnings, force-submit, ban) that the runtime may automatically apply.
- You accept that once a candidate starts (or resumes) an attempt against a test, the timer and section-duration configuration for that test is locked; to change those fields you must duplicate the test.
- You will exercise assessor privileges (warnings, force-submit, ban with reason, messaging, result sharing) in good faith and only for legitimate integrity or support purposes. All assessor actions are audited.
- Question-bank content, question versions, and result records are retained for reproducibility; edits create new immutable versions rather than rewriting history.
6.4 Store Team & Store Roles
When you invite a team member to your store, you are extending them a role-bound principal-scoped access to your store data (candidates, questions, tests, invitations, orders, and any other resources their role grants) - and, if they choose to use the AI assistant, that access extends to what the assistant can do on their behalf, never more (§8.4). You are responsible for keeping role assignments up to date, revoking access for members who leave, and honouring data-subject requests routed to your store. Store team seats may count against your subscription’s team-member limit.
6.5 Content Moderation
We reserve the right to review, reject, remove, or disable access to any product listing, store, test, question, review, follow, or other content that, in our sole discretion, violates these Terms or is otherwise objectionable, including through platform-owner tools (kill switches, feature-flag overrides, moderation of reported content). Repeated violations may result in permanent suspension of your creator account and forfeiture of any store balances or unearned revenue attributable to the violating activity.
6.6 AI-Assisted Content You Publish
If you use an AI drafting or evaluation tool under §8 in the course of authoring a product, test, question, or candidate communication, you remain fully responsible for reviewing that output before you publish it, add it to a live test, act on it as a grading decision, or send it to a candidate or buyer - in the same way you are responsible for any other content you create on the Platform. None of the AI drafting or evaluation tools publish, grade, or send anything on their own; a separate action by you or your team is always required first (see §8.3).
7. Buyer, Candidate & Team-Member Terms
7.1 Purchases and Licenses
When you purchase a digital product on the Platform, you receive a limited, non-exclusive licence to use that product in accordance with the licence terms specified by the creator. A purchase does not transfer ownership, copyright, or any other intellectual property rights of the digital product to you.
7.2 License Keys
Each successful one-time purchase generates a unique licence key that serves as proof of your purchase and governs your usage rights. Licence keys may have one of the following statuses: Active, Revoked, or Expired. Each key carries a configurable download counter (default 5 downloads) and a last-download timestamp; you must comply with the licence terms associated with each purchase at all times.
7.3 Downloads
Upon successful payment, you will receive access to download the purchased digital product. Registered buyers can access their downloads through their Library. Guest buyers receive download access via a secure, time-boxed email link (default 30 days from the date of purchase) and may re-authenticate later through the guest OTP flow to re-issue a link. We reserve the right to impose reasonable limits on the number of downloads per licence to prevent abuse. Every download is logged with the timestamp, IP address, user-agent, and (for guests) the associated email.
7.4 Guest Purchases & Guest OTP Access
The Platform allows purchases without requiring account registration. Guest buyers must provide a valid email address (and, optionally, a phone number) to receive order confirmation and download access. Guests may later verify their email through the Platform’s guest OTP flow to list all purchases tied to that email address and reissue download links. Guest purchases are subject to the same terms, including the refund and cancellation policy, as registered user purchases.
7.5 Candidate Terms
If you register for or take an assessment on the Platform, you agree that:
- You will take the assessment yourself and not permit another person to sit or complete it on your behalf.
- You will not attempt to circumvent, tamper with, or spoof the Platform’s timers, section states, proctoring signals, or answer submission channels.
- You accept that server-anchored deadlines — not your local clock — are the only trusted source of test and section expiry, and that the runtime may auto-submit a section or the entire attempt when its deadline is reached.
- You accept that violation events reported by your browser (tab switch, window blur, fullscreen exit, copy, paste, right-click, developer tools) are logged, counted, and may result in a warning, an assessor message, a force-submit, or a ban depending on the creator’s configuration.
- You accept that the assessor may end the live session, ban you with a reason, or send you messages during the attempt, and that all such actions are recorded and visible to the creator.
- You accept that the store administering your assessment may use an AI tool to suggest a mark for a subjective answer, or to summarise your attempt, for the human reviewer evaluating your submission (§8.3). That suggestion is not your final result unless and until a human at the administering store applies it - the AI tool does not itself decide your score or outcome.
- Where you gave the creator or store your consent to receive result emails, you may receive a “candidate exam report” email with your own submitted answers (no correctness) after every attempt, and a “candidate result email” containing scored feedback when the creator explicitly shares it.
7.6 Store Team Members
If you accept an invitation to join a store as a team member, you agree that your access to store data is limited to the roles you have been granted, that store-specific profile fields you provide at registration (for example an employee ID or roll number) remain scoped to that store, that any use you make of the AI assistant is likewise limited to those roles (§8.4), and that you will only use the store’s tools for purposes authorised by the store owner. Store owners may revoke your access at any time.
8. AI-Powered Features
This section governs your use of every AI-powered feature on the Platform: the AI assistant, the standalone AI drafting and evaluation tools, and the optional connected channel. It supplements, and does not replace, the rest of these Terms. The corresponding data-handling detail is in the Privacy Policy §5, which this section cross-references rather than repeats.
8.1 What the AI features are
The Platform currently offers the following AI-powered features, available where your plan, store, and permissions allow:
- The AI assistant (“Ask AI”): a conversational assistant inside a specific store that can answer questions about that store’s own data and, where the necessary permissions and confirmations are in place, take actions in it - such as drafting or updating assessment content, looking up records, or preparing an invitation.
- Standalone drafting tools: generating a draft assessment or a set of questions from a brief you provide, and rewriting, translating, simplifying, retuning the difficulty of, or explaining an existing question.
- Evaluation-assistance tools: suggesting a mark for one candidate answer, and summarising a candidate’s whole attempt, both for a human reviewer.
- Resume analysis: reading resume text you provide and returning a structured summary of skills, experience, and gaps against a role you describe.
- Connected channel (optional, currently Telegram): linking a Telegram account so you can use the AI assistant, and approve or decline the actions it proposes, from a chat app.
We may add, change, or retire individual AI features, or change which underlying AI model or provider handles a given feature, at any time and without amending these Terms, except where a change is material enough to require notice under §21.
8.2 Availability; not guaranteed, not always on
AI features depend on your subscription plan, your store’s entitlements, and the availability and performance of the underlying third-party AI provider(s) described in §8.7. We do not guarantee that any AI feature will be available at all times, will respond within any particular time, or will remain available on the same terms going forward. We may suspend, throttle, or disable an AI feature - for your account, for a store, or platform-wide - at any time, including for maintenance, abuse prevention, cost management, or because a third-party AI provider becomes unavailable, without that constituting a breach of these Terms. As currently implemented, the platform-wide control used to pause AI-assisted assessment features is shared with the control that pauses assessment operations generally, rather than being a dedicated, AI-only switch - so disabling AI features in an emergency may also pause non-AI assessment activity for the duration.
8.3 AI-generated content is a draft or a suggestion, never a final decision
Every drafting and evaluation tool listed in §8.1 - generating an assessment or questions, improving a question, suggesting a mark, summarising a submission, and analysing a resume - returns its output to you for review. None of them writes to your store, your test, your question bank, or a candidate’s result on its own. A separate, explicit action by you or a member of your team is what actually adds a question to a test, records a mark, or takes any other effect. You are solely responsible for reviewing AI-generated content and suggestions before relying on, publishing, or acting on them, and for the consequences of doing so.
8.4 Authorisation of AI-assisted actions; confirmation; what the assistant cannot do
The AI assistant only ever acts using the store permissions of the person operating it (you, or a team member using their own access) - it cannot reach data or perform an action that person could not otherwise reach or perform directly through the Platform. Read-only actions can run without a separate confirmation step. Actions we classify as higher-risk - including inviting or removing candidates, and publishing a product - require you to explicitly confirm the exact action proposed before it runs; if the proposal changes, a fresh confirmation is required. By confirming a proposed action, you authorise the Platform to carry it out exactly as shown to you, and you are responsible for that action to the same extent as if you had performed it yourself through the ordinary interface.
Certain actions are never available to the AI assistant or a connected channel, regardless of your permissions or any confirmation you give: deleting or transferring a store, managing billing, cancelling a subscription, managing team members or their roles, and opening, controlling, or terminating a live proctored session. These are excluded structurally, not merely declined - you cannot authorise the assistant to perform them, and must perform them yourself through the ordinary interface.
If you use a connected channel (§8.5), the additional automated safeguards we apply to channel-originated actions (for example, thresholds that require extra approval for high-volume actions) may differ from the safeguards that apply when you use the assistant directly in the web dashboard, because the two are treated as different kinds of requester under our internal governance model. Both remain subject to the permission and confirmation requirements in this section.
8.5 Connected Channels (Telegram)
You may optionally link a Telegram account to the AI assistant. Doing so requires you to choose, in an authenticated session on the Platform, which store and which specific set of permissions to delegate to that channel; the channel can never be granted more than you could delegate yourself, and never any of the permissions excluded under §8.4. You may unlink a connected channel, or revoke the permissions delegated to it, at any time; this takes effect for new requests essentially immediately, subject to the ordinary propagation time our systems take to apply a permission change everywhere. Your use of a connected channel is also subject to that channel provider’s own terms of service, which we do not control.
8.6 Your Prompts, Files, and Submitted Content
You are solely responsible for:
- Everything you type to the AI assistant, and every file, image, or other attachment you submit to it or to any AI drafting or evaluation tool.
- Having the necessary rights and, where applicable, legal basis to submit that content - including any third party’s personal data (for example, a candidate’s resume or answers) that you submit to an AI feature.
- Ensuring your prompts, files, and other input do not violate §5.2 or §5.3, or any applicable law.
We may reject, decline to process, or remove a prompt or attachment that we reasonably believe violates these Terms, is unsafe, or is being used to attack or misuse the underlying AI systems.
8.7 Third-Party AI Providers
AI features are powered by third-party AI model providers, not by TheBlueMustard itself. The Platform is built to work with more than one such provider - currently OpenAI, Anthropic, and DeepSeek - and which provider actually processes a given request depends on how a given deployment of the Platform is configured; see the Privacy Policy §5.2 and §7.1 for what is sent to whichever provider is active. We do not control, and are not responsible for, the availability, output, accuracy, or business practices of any third-party AI provider. Their processing of data you submit is additionally governed by their own terms and privacy practices.
8.8 Limitations, Inaccuracies, and No Warranty of Correctness
AI-generated content and suggestions - including drafted assessments and questions, suggested marks, submission summaries, resume analyses, and anything the AI assistant says or proposes - may be incomplete, inaccurate, outdated, biased, or simply wrong. AI systems do not reliably produce the same output for the same input, and we do not warrant that any AI feature will produce accurate, complete, appropriate, or non-infringing results. AI features are a tool to assist your own judgment, not a substitute for it - you must independently review AI-generated content before you rely on, publish, or act on it, particularly before using it as or alongside a basis for a decision that affects a candidate, a buyer, or any other person.
8.9 Auditability
Actions the AI assistant carries out in your store pass through the same permission and audit systems as actions taken directly through the Platform’s ordinary interface, and are recorded in the audit trail described in the Privacy Policy §2.12, attributed to the person whose permissions the assistant was acting under - not to a separate “AI” identity. That record shows what capability was invoked, by whom, when, and its outcome; it does not, on its own, include the AI-generated content itself, which (where retained at all) is stored as described in the Privacy Policy §5.5 and §5.7.
8.10 Metering and Credits
AI usage is intended to be one of several metered activities on the Platform and to draw down against your plan’s allowance and any prepaid AI credit balance you hold, in the same way as other metered features (§9.6 and §10.3). As of the date of these Terms, our usage-metering system for AI (and other metered features) is built but not yet switched on, so AI usage is not currently being capped or charged against a credit balance in practice. We reserve the right to switch on metering, and to apply it to usage going forward, at any time and without further notice beyond what this section already gives you; we will update this section once metering is active.
8.11 Security and Abuse Prevention
We apply rate limits, content and file-type restrictions, and automated safety checks to AI features to protect the Platform, other users, and the underlying AI providers from abuse. When the AI assistant reads content that did not come directly from you as an instruction - such as an uploaded document, or the result of a tool call against your store’s own data - our systems are designed to treat that content as information to consider, not as a command to follow, to reduce the risk that embedded text in a file or record can impersonate you. These are technical safeguards, not guarantees, and you remain responsible for reviewing AI output as described in §8.3 and §8.8.
8.12 Suspension or Termination of AI Functionality
We may suspend or terminate your access to any or all AI features - independently of your access to the rest of the Platform - if we reasonably believe you have violated §5.3 or §8.6, if required to protect the Platform, other users, or a third-party AI provider, or if a third-party AI provider withdraws or materially changes the service we rely on. Suspending or terminating AI functionality alone does not terminate your underlying account or your access to non-AI features, and vice versa.
8.13 Intellectual Property in AI-Generated Content
As between you and TheBlueMustard, content you submit to an AI feature (your prompts, briefs, uploaded files, and any other input) remains yours, subject to the licence you already grant us under §12.2 to operate the Platform. We do not claim ownership of content an AI feature generates for you. The copyright and intellectual-property status of AI-generated content under Indian and other applicable law is unsettled and depends on factors specific to how the content was produced and used; we do not represent or warrant that AI-generated content is protectable by copyright, that you hold exclusive rights in it, or that it does not infringe a third party’s rights (see §8.8 and §13). You are responsible for making your own determination about how you use AI-generated content, including any disclosure obligations that may apply to you under applicable law when you publish it.
8.14 Changes to AI Functionality
AI features are an evolving part of the Platform. We may change the specific AI model(s), provider(s), prompts, tool catalogue, confirmation thresholds, or feature set described in this section over time as we improve the Platform, respond to provider changes, or address safety or legal considerations. Except where a change is material enough to require notice under §21, such changes do not require an amendment to these Terms and take effect when deployed.
9. Payment Terms
9.1 Payment Processing
All payments on the Platform are processed securely through Razorpay, a payment gateway authorised by the Reserve Bank of India (RBI). By initiating a payment, you agree to abide by Razorpay’s terms of service and privacy policy. TheBlueMustard does not directly collect, store, or process any sensitive payment information such as full credit-card numbers, debit-card numbers, CVV codes, or banking PINs on its servers.
9.2 Supported Payment Methods
The Platform supports the following payment methods through Razorpay (subject to Razorpay availability):
- Credit Cards (Visa, MasterCard, American Express, RuPay)
- Debit Cards
- UPI (Unified Payments Interface)
- Net Banking
- Digital Wallets
- EMI / BNPL (where Razorpay makes them available for the transaction)
9.3 Currency
All prices on the Platform are listed and charged in Indian Rupees (INR). Creators are required to set their product and plan prices in INR. Free products and free plans (priced at ₹0) are permitted, subject to the Platform’s minimum and maximum price limits for paid items.
9.4 Order Confirmation
Upon successful payment, you will receive an order confirmation via email containing your order details, licence key (if applicable), and download-access instructions. A payment is deemed complete only after Razorpay confirms capture of the payment to our system; an order is deemed fulfilled only once our servers claim fulfilment exactly once (idempotently), whether via the front-end verify path or the webhook path.
9.5 Failed Transactions
In the event of a payment failure, no order will be created and you will not be charged. If an amount is debited from your account but the transaction fails on our end, the refund will be processed automatically by your bank or payment provider within 5–7 business days. If the refund is not received within this period, you may contact us at support@thebluemustard.com or hi@imanveer.com.
9.6 Subscriptions & Recurring Billing
Subscription plans on the Platform are billed on the interval published for the selected price (daily, weekly, monthly, or yearly). By subscribing, you authorise Razorpay and the Platform to charge your selected payment method for each renewal. Subscription state (trialing, active, paused, grace, past due, canceled, expired) is reconciled with the payment provider through signed webhooks; a dunning grace window may keep your access alive briefly while a failed renewal is retried. You may cancel a subscription at any time; the cancellation takes effect at the end of the current billing period unless we specify otherwise. Metered features (assessment runs, candidate invites, AI-assisted generations and evaluations, emails sent, storage) are intended to be enforced against your plan’s limits and any prepaid credit balance you hold; as described in §8.10, the technical enforcement of these limits is not yet switched on for AI usage (and, currently, for metered usage generally), so such usage is not presently being capped or charged against a credit balance in practice. We reserve the right to enforce these limits, retroactively to your plan terms, once metering is switched on.
9.7 Invoices & Tax
The Platform issues GST-compliant invoices with sequential numbering and CGST / SGST / IGST tax lines where applicable. To receive a B2B invoice with your GSTIN, you must provide it in your billing account settings. Credit notes are issued for refunds and adjustments and reference the original invoice.
9.8 Support-a-Creator (Voluntary Tips)
A creator may enable a Support-a-Creator tip surface on their free products. When enabled, the creator chooses to accept tips via one or both of the following options, and buyers may pay using whichever the creator has configured:
- UPI QR & UPI ID (off-Platform): the creator publishes their own UPI QR image and/or VPA. Any amount you choose to send is transferred directly through your UPI provider to the creator’s UPI account. The Platform does not process, collect, hold, or account for those funds and they are not considered a purchase on the Platform.
- Razorpay Checkout (on-Platform): you pick any amount and pay through Razorpay in the same secure checkout window used for regular purchases (§9.1). The tip is collected by the Platform on the creator’s behalf and settled to the creator per their standard payout arrangement (§9.6). No license, entitlement, or invoice is issued for a tip.
Regardless of the option used, tips are voluntary, non-refundable through the Platform, and do not entitle you to any additional product, service, or download. The creator alone controls whether the surface is shown and which payment options appear on it, and may turn either or both off at any time from their store settings.
10. Pricing and Billing
10.1 Product & Plan Pricing
Product and plan prices are set solely by the respective creators (or by the Platform for platform-scoped plans) and are displayed in Indian Rupees (INR) inclusive of all applicable taxes unless stated otherwise. Creators may offer products at a discounted price (compare-at price) or via coupon codes.
10.2 Price Changes
Creators (and, for platform-scoped plans, the Platform) may modify prices at any time. Price changes do not affect purchases that have already been completed. For active subscriptions, a price change on the underlying Price takes effect from the next billing cycle; existing subscribers may be offered the ability to opt out through the Platform’s upgrade/downgrade tooling.
10.3 Coupons, Credits & Referrals
Coupons may be redeemed within their validity window and against the plans, target types, or plan kinds they apply to, and are subject to per-code and per-account redemption limits. Prepaid credit balances (assessment, AI, invite, email) are intended to be consumed on a first-in-first-out basis and may expire on the date shown when they were issued; credit consumption is recorded in an append-only ledger. As described in §8.10 and §9.6, technical enforcement of credit consumption against AI usage is not yet switched on. Referral coupons are disabled where they are used in bad faith (for example: self-referral or coupon farming).
10.4 Taxes
You are responsible for any applicable taxes, including Goods and Services Tax (GST), associated with your purchases. TheBlueMustard includes applicable tax information as required by law on invoices issued by the Platform. Where a creator is separately registered under GST and collects tax on the underlying product themselves, the creator is responsible for those tax filings.
11. Refund and Cancellation Policy
Due to the intangible and instantly deliverable nature of digital products, all one-time sales on TheBlueMustard are generally considered final once the digital product has been delivered (i.e. made available for download). Subscription payments are non-refundable once the billing cycle has begun, except as required by law or when we approve a refund at our discretion. We are, however, committed to customer satisfaction and fairness.
11.1 Eligible Refund Scenarios
Refunds may be approved, at our reasonable discretion, in the following circumstances:
- Duplicate Charges: you were charged more than once for the same product or subscription cycle due to a payment-processing error.
- Material Mismatch: the delivered product is substantially and materially different from the description, specifications, or samples provided on the product listing page.
- Unresolvable Download or Access Issues: persistent technical issues on our end prevent you from downloading, accessing, or using the purchased product or subscription, and our support team is unable to resolve the issue within a reasonable timeframe.
- Corrupted or Non-Functional Files: the delivered digital product files are corrupted, damaged, or non-functional, and the creator or our support team is unable to provide a working replacement.
- Assessment Access Failures: a candidate is unable to complete an assessment they paid for due to a Platform-side incident that we cannot mitigate by granting an additional attempt or extending an availability window.
11.2 Refund Request Procedure
To request a refund, you must:
- Submit a written refund request to support@thebluemustard.com or hi@imanveer.com within 7 (seven) days from the date of the transaction.
- Include the following information in your request: your registered email address or guest email, order ID or subscription ID, product / plan name, and a clear description of the reason for the refund along with any supporting evidence (for example: screenshots).
11.3 Refund Processing
Once a refund request is approved:
- The refund will be processed via the original payment method through Razorpay.
- Refunds will be credited to the buyer’s original payment source within 5–10 business days, depending on the bank or payment provider.
- Upon the issuance of a refund, the associated licence key will be revoked (for one-time purchases), the associated entitlement will be revoked and any prepaid credits granted by that transaction will be reversed (for subscriptions and credit packs), and access to the digital product or plan will be terminated. A credit note will be issued against the original invoice.
11.4 Non-Refundable Scenarios
Refunds will generally not be issued in the following cases:
- Change of mind or no longer needing the product, plan, or credit after purchase.
- Failure to review the product description, plan features, or preview before purchasing.
- Incompatibility of the product with your software, hardware, or operating system, provided the system requirements (if any) were listed on the product page.
- The product has already been downloaded, or the subscription has been used to consume metered features.
- Requests submitted after the 7-day refund window has elapsed.
- Voluntary tips submitted through the Support-a-Creator page, whether via UPI or Razorpay (see §9.8).
- Dissatisfaction with the output of an AI feature (§8.8) where the feature otherwise operated as described in these Terms - AI-generated drafts and suggestions are provided for your review, not as a guaranteed deliverable.
11.5 Cancellation
Since digital products are delivered instantly upon successful payment, orders cannot be cancelled once the payment has been captured and the product has been made available for download. Subscriptions can be cancelled from your billing settings at any time; cancellation stops future renewals and your access remains active until the end of the current billing period unless we specify otherwise. If you wish to cancel a pending or incomplete transaction, please contact us immediately at support@thebluemustard.com or hi@imanveer.com.
12. Intellectual Property Rights
12.1 Platform Intellectual Property
The TheBlueMustard platform, including but not limited to its source code, design, user interface, logo, trademarks, branding elements, text, graphics, and overall look and feel, is the exclusive property of TheBlueMustard and is protected under applicable intellectual-property laws of India, including the Copyright Act, 1957 and the Trade Marks Act, 1999.
12.2 Creator Intellectual Property
Creators retain full ownership of the intellectual property rights in the digital products, assessment content, question banks, and store branding they create and upload on the Platform - including content drafted with the help of an AI feature under §8, subject to §8.13. By publishing on TheBlueMustard, creators grant us a limited, non-exclusive, royalty-free licence to store, host, display, promote, distribute, reproduce (including in email templates and social previews), and prepare derivative previews of that content for the purpose of operating the Platform and facilitating sales, subscriptions, and assessment delivery. This licence terminates on removal of the content, subject to any grants already made to buyers or candidates.
12.3 Buyer & Candidate Rights
Buyers receive only the specific usage rights granted under the licence associated with each purchase or subscription. Candidates receive only the right to take the assessment they are invited or admitted to; they do not acquire any rights in the question bank, the test structure, the correct answers, or the creator’s scoring methodology. No ownership, copyright, or other intellectual-property rights in the creator’s content are transferred to you unless explicitly stated in the licence or plan terms.
12.4 AI-Generated Content
See §8.13 for how intellectual-property ownership and responsibility are handled for content generated using an AI feature, including the open legal questions around the copyrightability of AI-generated content that we do not purport to resolve in these Terms.
13. Limitation of Liability
To the fullest extent permitted by applicable law:
- TheBlueMustard, its owners, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your use of or inability to use the Platform, even if we have been advised of the possibility of such damages.
- Our total aggregate liability for all claims arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount paid by you to TheBlueMustard in the twelve (12) months immediately preceding the event giving rise to the claim, or One Thousand Indian Rupees (₹1,000), whichever is higher.
- We are not liable for the quality, accuracy, legality, or safety of the digital products sold by creators, or of the assessments authored and administered by creators, on the Platform. Transactions and assessments between creators and their buyers, candidates, or team members are primarily between those parties.
- AI features: we are not liable for any inaccuracy, omission, bias, or other defect in AI-generated content or suggestions (§8.8); for any loss or damage arising from your decision to rely on, publish, or act on AI-generated content without independent review; for any action the AI assistant carried out exactly as you confirmed it, under your own authorisation (§8.4); or for the unavailability, errors, or output of a third-party AI provider (§8.7).
- We are not responsible for any loss or damage arising from payment-processing failures, delays, or errors attributable to Razorpay or your bank or payment provider.
- We are not liable for any loss, damage, or dispute arising from voluntary tips submitted through the Support-a-Creator page. UPI tips flow directly between the payer and the creator through their UPI providers and are not handled by us; Razorpay tips flow through the same gateway as regular purchases and are settled to the creator per their standard payout arrangement (§9.6) and are non-refundable (§11.4).
14. Disclaimer of Warranties
The Platform and all content, services, products, features, assessments, AI-generated content, and integrations available on or through the Platform are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory.
To the fullest extent permissible under applicable law, we expressly disclaim all warranties, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- Any warranty that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
- Any warranty regarding the accuracy, reliability, completeness, or timeliness of any content, assessment result, analytics figure, or information available on the Platform.
- Any warranty regarding the quality, suitability, or functionality of digital products or assessments authored by creators.
- Any warranty that AI-generated content or suggestions are accurate, complete, unbiased, appropriate for your purpose, non-infringing, or reproducible - AI output can vary between runs even for the same input, and is provided strictly as described in §8.3 and §8.8.
- Any warranty that an AI feature constitutes or is a substitute for professional advice (including educational, legal, HR, or hiring advice or judgment) - AI features assist your own review and decision-making and do not replace it.
15. Indemnification
You agree to defend, indemnify, and hold harmless TheBlueMustard, its owners, officers, directors, employees, agents, licensors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:
- Your access to or use of the Platform.
- Your violation of these Terms or any applicable law or regulation.
- Your violation of any third-party rights, including intellectual property, privacy, or publicity rights (including candidate privacy rights).
- Any content you upload, publish, or make available through the Platform, including any prompt, file, or other input you submit to an AI feature and any AI-generated content you choose to publish, act on, or send to another person.
- Any action the AI assistant carried out under your authorisation or confirmation (§8.4).
- Any dispute between you and another user, buyer, candidate, or team member of the Platform.
16. Termination
16.1 Termination by Us
We may, at our sole discretion and without prior notice, suspend, restrict, soft-delete, or terminate your access to the Platform and your account if:
- You breach any provision of these Terms.
- We are required to do so by law, regulation, or court order.
- Your conduct poses a risk to the safety, security, or reputation of the Platform, its users, or its candidates.
- Your account has been inactive for an extended period, subject to applicable notice requirements.
We may also suspend or terminate only your access to AI features, independently of the rest of your account, as described in §8.12.
16.2 Termination by You
You may terminate your account at any time from Settings → Delete account, or by contacting us at support@thebluemustard.com or hi@imanveer.com. As described in the Privacy Policy §9, this deactivates (soft-suspends) your account; contact us for a full deletion request. Upon termination of your account:
- Your right to access and use the Platform will cease immediately.
- Any active store listings will be deactivated.
- Active subscriptions will be cancelled and will not renew; already-consumed metered features are not refunded.
- Any Telegram or other connected-channel link and the permissions delegated to it are revoked.
- You will retain access to previously purchased products in accordance with their licence terms, subject to any download limitations, provided the corresponding entitlement remains active.
- Assessments and candidate data owned by a store you administer remain the responsibility of that store; if you were a solo-owner store you must satisfy any outstanding candidate data-subject requests before deletion is finalised.
16.3 Survival
The following provisions shall survive the termination or expiry of these Terms: Intellectual Property Rights, AI-Powered Features (§8.8, §8.9, and §8.13, to the extent they concern content or actions that occurred before termination), Limitation of Liability, Disclaimer of Warranties, Indemnification, Governing Law and Jurisdiction, tax and financial record retention under §9 of the Privacy Policy, the audit and billing-audit trails, and any other provisions that by their nature are intended to survive termination.
17. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
18. Dispute Resolution
In the event of any dispute arising under these Terms, the parties shall first attempt to resolve the matter amicably through good-faith negotiation. If the dispute remains unresolved within thirty (30) days of the initial written notice, either party may pursue legal remedies before the courts specified in §17 above.
19. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy and any plan-specific or store-specific terms surfaced at checkout or on invitation, constitute the entire agreement between you and TheBlueMustard with respect to your use of the Platform and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, relating to the subject matter hereof.
21. Amendments
We reserve the right to modify, update, or revise these Terms at any time by posting the revised version on the Platform and updating the “Last updated” date at the top of this page - including to reflect changes to our AI features, the AI providers we use, or the metering, confirmation, or governance mechanisms described in §8, as those evolve. Where changes are material, we will endeavour to notify users via email or a prominent notice on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.
22. Contact Information
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us at:
- Business Name: TheBlueMustard
- Website: thebluemustard.com
- Email: support@thebluemustard.com, hi@imanveer.com
- Response Time: we endeavour to respond to all enquiries within 24–48 hours on business days.
For urgent matters related to payment disputes or unauthorised transactions, please contact Razorpay directly through their official support channels in addition to notifying us. For grievances related to your personal data, see the Grievance Officer details in our Privacy Policy §16.