Feature
A subscription sells recurring access rather than a file. What the subscriber can do is decided by an entitlement, which is the single thing the platform checks on every gated action.
A plan describes what a subscriber gets; a price describes how they pay for it. One plan can carry several prices, which is how a monthly and a yearly option live on the same offer.
Subscribing grants an entitlement, and the entitlement — not the payment record — is what gates downloads, test attempts and feature use. It stays active while the subscription is active or inside the grace window, and expires when the subscription is cancelled or lapses.
That separation is why a failed renewal does not instantly lock a paying customer out: the grace window keeps the entitlement alive while the retry sequence runs.
Cancellation is self-service and takes effect at the end of the period already paid for — the subscriber keeps access until then and the plan stops renewing. It does not need a support ticket. Metered usage already consumed is not refunded.
Subscribers are grandfathered onto the plan they signed up on: the price and limits they saw stay theirs while the subscription is active. New pricing applies only if they switch plans themselves.
Worth knowing before you plan around it.
The entitlement stays active through a grace window while the retry sequence runs, so a temporary payment failure does not lock the subscriber out. Access ends if the subscription ultimately lapses.
Yes. Cancellation is self-service from billing settings and takes effect at the end of the current paid period. Access continues until then and no further charges are made.
They keep the price and limits they subscribed on for as long as the subscription stays active. New pricing applies to new subscribers, or if an existing subscriber switches plans themselves.
More answers on the full FAQ.
Publish a plan, attach it to what it unlocks, and let entitlements do the rest.